Shipping & Returns

Shipping and Returns

At CowRC, customer satisfaction has been our top priority since we opened our doors back in 2008. My name is Heath Meschkow, I'm the president and founder of this company, and I've built CowRC on the promise that we always do right by the people who trust us with their hobby. If you ever have a question or concern about your order, don't hesitate to reach out to me directly at 631-384-4792. Below you'll find our full shipping and returns policy, but know that behind every word of it is a real commitment to standing by our customers.

General Return Policy

You may return all new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error, such as an incorrect or defective item.

You should expect to receive your refund within 4 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Custom and Made to Order Returns Policy

We hope you never need this information, but in life, things happen, and we will do what we can to make it right. Here's the important stuff.

No cancellations of made to order products, such as pit towels, apparel, and headwear, will be accepted. Cancellations of custom order products such as magnetics, vinyl, or art can be accepted prior to manufacturing only. Due to the nature of custom and made to order products, we cannot accept any returns or exchanges of any items unless the merchandise is misprinted, materially flawed, or defective. In addition, please note that sizing can vary between body types and styles. If you have any questions about how a product may fit, please refer to the product specifications. We cannot be responsible for the purchase of incorrect sizes and will not be able to accept returns for this reason once manufactured. To return any items, contact us immediately upon its arrival.

Shipping

We can ship to virtually any address in the world. Please note, we do not ship directly to the UK, Australia, or New Zealand. Customers in these regions should order through our exclusive distributors, ModelSport UK for the UK, and Hobbies Direct for Australia and New Zealand.

Note that there are restrictions on some products, and our hazmat products (aerosols and Simple Sonic) cannot be shipped internationally outside of the United States and Canada. Hazmat products by law must ship via ground services, expedited options are not available for these products. You must select USPS Parcel Select or UPS Ground shipping options when purchasing hazmat products to be shipped within the US, and UPS Standard shipping when purchasing hazmat products to be shipped within Canada.

If your order includes hazmat items and you've selected a shipping method that doesn't meet the ground shipping requirement, we'll make sure it's adjusted to the correct option and refund any price difference. You'll get a message in your account letting you know about the change. If you'd rather cancel or get a refund instead, just let us know before your order ships and we'll take care of it.

When you place an order, we estimate shipping and delivery dates based on the availability of your items, the shipping options you choose, and an estimate provided directly via the USPS and UPS API systems. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page as well.

Please also note that the shipping rates for many items we sell are weight or size based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

One more thing worth mentioning, if you're ordering from outside the US, you're responsible for any customs duties, taxes, or brokerage fees your country charges on the way in. Those aren't part of your checkout total, but we want you going in with your eyes open.

Thank you for your business and support,
Heath Meschkow
President and Founder of CowRC